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Returns and Complaints

Create return

If you wish to return your purchased items. We recommend that you use the form here, don´t worry it is fool proof.

1. Is it a cancellation or a complaint?

– A cancellation is when you have changed your mind about your purchase, but there is nothing wrong with the item(s) you received.
– A complaint is when the item has defects or faults.

2. Enter your details

3. Additional details

If you are making a complaint, please describe the defect/fault as подробно as possible. If you are cancelling, please to briefly state why.

I have created a return request – what happens next?

– Is it a complaint?

Send photos/videos of the defect/fault to info@balconylivingcph.com and wait for our reply. We normally respond within 24 hours on weekdays.

– Is it a cancellation, and does it include items that are too large or too heavy to be sent in a standard parcel?

Please wait for our reply by email. We respond within 24 hours on weekdays.
In particular, lounge products, benches, large tables, and heavy parasol bases cannot be returned in a standard parcel.

– Is it a cancellation, and can the items be sent in a standard parcel?

Return the items to us. You can arrange shipment to our warehouse yourself, or ask us for the price of a return label for the specific return.

If you arrange the return shipment yourself, please send the parcel to our warehouse:

Altanbutikken ApS
Lunikvej 2D
2670 Greve
Denmark

If you want the price for our return label please contact us by email: info@balconylivingcph.com